Developing People

Coaching Skills for Managers - 1 Day

Coaching has become a vital tool for anyone that wants to get the best out of their team. This 1-day session has been developed to provide you with a structured approach to coaching in the workplace. The key aim of the course is to ensure you as leaders drive results by supporting your team members in their learning, enabling them to develop the skills, knowledge and attitude necessary to successfully deliver their job responsibilities and goals.

Conflict Resolution - 1 Day

Wherever two or more people come together, there is bound to be conflict. This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Delegation -1 Day

Effective delegation is an important leadership skill. Effective leaders use delegation to balance workloads and provide staff development opportunities. Good delegation creates a positive, motivating environment. The importance of delegation should not be underestimated. Employees often crave trust and responsibility. Effective delegation meets these and other needs. This course is designed to show Managers a tried and trusted systematic approach to successful delegation.

Motivating Individuals and Teams - 1 Day

It is seldom that there is a leader who doesn't think motivation is important. However, many Managers make the common mistake of viewing team building as something separate from the numbers, feeling that “I first want to achieve the bottom line, then I will focus on morale and team building”.

The fact is that you cannot separate the two. You don’t achieve the numbers and then employee motivation. It needs to happen simultaneously. You need to deliver great service to your customers WHILE you motivate teams and employees at the same time. This course will provide a process and the skills to achieve the task while keeping individuals and teams motivated.

Making Mentoring Happen 1 Day

Mentoring programmes play a key role in a Senior Executive’s career advancement and is one of the most effective ways of enhancing their advancement. Almost no one makes it to the top without a Mentor of some sort. 71% of Fortune 500 companies have a mentoring programme (2007) and 60% of UK business leaders have had a mentor, and of these, 97% said they had benefited from the advice given (2005).

As well, 77% of US companies report that mentoring programmes were effective in increasing employee retention. It is not just your Senior Management team that benefits, as recent studies now show that mentors make the biggest impact on staff at the start of their career. This course is designed for Managers to learn skills in Mentoring; work out how to establish a mentoring culture in their organisation, and how to gain a Mentor to enhance their own development.

Teamwork and Team Building - 2 Days

For most of us, teamwork is a part of everyday life. Whether it is at home, in the community, or at work, we are often expected to be a functional part of a performing team.

This workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. This highly practical and experiential workshop provides a set of skills that can be mapped across to real life/work situations, and helps participants to learn the complex dynamics of team interaction.